Industrial supply & MRO distribution
Shopify B2B gives account customers their own price lists, net terms and one-click reorder from order history, which is most of what a phone-and-fax reorder process was doing.
A lot of Pittsburgh companies sell serious products through a website that works like a PDF catalogue. We build the store that lets a buyer find the part, see the price and reorder without calling anyone.
We work with Pittsburgh brands remotely — no local storefront, just the same senior team on your timezone.
The steel economy did not disappear here, it fragmented. What is left is a dense field of specialist suppliers: machine shops, tool and die, specialty alloys and coatings, fasteners, valves, safety equipment, industrial MRO distribution. Most are family owned, second or third generation, spread down the Monongahela Valley and out through Robinson, Sharpsburg and the river towns. Their customers were procurement departments with purchase orders and net terms, and their websites were built to support a salesperson rather than replace one. That gap is where the money is, because the buyer on the other end has changed completely.
Layered on top is a genuinely modern technical economy — the robotics and autonomy cluster seeded by Carnegie Mellon, medical devices and lab supply around the hospital system, and a wave of hardware startups that need to sell an $8,000 machine online with a spec sheet and a lead time. Then there is the consumer layer: the Strip District's wholesale food row and its importers, the maker and design retail along Butler Street in Lawrenceville, and a fan merchandise economy that lives and dies between September and January. Agency competition here is thin compared with Philadelphia or New York, which cuts both ways — less noise, but also fewer merchants who have ever seen what a properly run Shopify build looks like.
Each page covers how we run that service specifically for Pittsburgh brands — the local context, the constraints, and what we deliver.
Custom Shopify and Shopify Plus storefronts designed around your catalogue, built in clean Liquid, and launched with a measured conversion baseline.
Plus-tier engineering for brands that have outgrown a standard theme: checkout extensions, Shopify Functions, B2B, Markets and headless Hydrogen storefronts.
Move to Shopify with your catalogue, customers, order history and organic traffic intact. Redirect parity is signed off before we touch DNS.
A continuous experimentation programme on your Shopify store: research, hypotheses, prioritised tests and every result reported in full, losers included.
Technical and content SEO built for Shopify catalogues, plus generative engine optimisation so your products surface inside AI answers.
Google Ads for Shopify catalogues: Merchant Center feed health, Shopping and Performance Max structure, brand and non-brand separated, and weekly query mining.
Facebook and Instagram for Shopify brands: Advantage+ and catalogue campaigns, Conversions API signal repair, a creative cadence that outruns fatigue, and geo holdouts to check the claim.
Amazon, TikTok Shop and Walmart run as a discovery channel that feeds your Shopify store, with listings, PPC and margin managed together.
Klaviyo built as a retention system: behavioural flows, RFM segmentation, SMS used sparingly, and owned channels pushed toward 25-40% of total revenue.
Static, video and UGC creative produced on a monthly testing calendar, plus the product photography and page content your store and ads run on.
GA4, server-side tracking, Conversions API and consent mode implemented properly, plus reporting that ties every channel back to contribution margin.
A named Shopify developer and strategist on a fixed sprint cadence: app stack owned, theme kept clean, ranked backlog shipped every month. The first stabilisation pass typically cancels around $1,840/mo of redundant app spend.
The categories that dominate Pittsburgh’s commerce economy — and what each one needs from a Shopify build.
Shopify B2B gives account customers their own price lists, net terms and one-click reorder from order history, which is most of what a phone-and-fax reorder process was doing.
Alloys, tolerances, finishes and drawing downloads belong in metafields so the catalogue can be filtered by specification rather than browsed by category.
Configurable products, gated pricing and a quote-to-order path handle high-consideration hardware without forcing every buyer through a sales call.
Strip District importers need case-pack and single-unit variants on the same product, perishable shipping rules and a December gifting cut-off that holds.
A season-shaped demand spike needs pre-built landing pages, print-on-demand fallbacks and inventory rules set in August, not improvised in November.
Districts we work across
We build technical catalogues with real structured data — specs, cross-references, drawings, compatibility — so search and filtering work the way an engineer expects them to.
Half the industrial stores here run on Magento, a homegrown ASP.NET catalogue or something a nephew built in 2011. We have been moving stores onto Shopify since we stopped building them on WooCommerce ourselves.
We are on Mountain Time, two hours behind Pittsburgh. In practice that means we are still working when your day winds down, which is when most deploys and cutovers should happen anyway.
Client names withheld under NDA. Figures come from their own Shopify Analytics, GA4 and Search Console.
All case studies8-figure DTC brand, ~140 SKUs, US + CA · Shopify Plus (migrated from Magento 2)
Magento 2 cost $9k a month in hosting, extensions and emergency dev before a single feature shipped. Mobile LCP sat at 5.4 seconds and mobile converted at less than half the desktop rate across 68% of sessions. The named constraint: 11,412 indexed URLs and a top-3 organic position on their hero category, so a migration that lost rankings would cost more than the platform ever saved.
~$6M/yr DTC, 900+ SKUs across size and colour variants, US · Shopify Plus
Returns ran at 31% and refund cost consumed the entire paid media margin. One size chart image served 40 different fits, and 62% of add-to-carts started on a collection page that never showed variant availability. The named constraint: no new product photography budget, so every fix had to come out of the existing asset library and the review corpus.
Columbus has more apparel merchandising talent per square mile than almost anywhere in America, and most of it works for four large retailers. We build the independent brands the same tooling.
District of Columbia · DCDC sells to members, institutions and visitors — three buyers with three different checkouts. We build Shopify stores that serve all of them without three separate systems.
Maryland · MDBaltimore builds things and moves things. We build the Shopify stores that let those businesses sell without a distributor taking the margin.
Thirty minutes with the strategist who would actually run your account. We screen-share your store, read your data live, and tell you the three highest-value things we can see from the outside.
Prefer to write it out? [email protected] gets a real reply the same business day, Mon-Fri, 9am-6pm MT.