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Charlotte, NC

Shopify Plus & Headless Commerce in Charlotte, NC

Plus work for Charlotte companies whose real problem is wholesale pricing, net terms and an ERP, not a prettier homepage.

Delivered remotely for brands across Charlotte and North Carolina.

Scale · Charlotte

Why Charlotte brands come to us for this

  • Native Shopify B2B for Piedmont manufacturers: company profiles, per-account price lists, net terms and credit limits in one admin
  • Shopify Functions for dealer tiers, quantity breaks and pack-size rules, replacing stacked pricing apps that fight in the cart
  • Programme and private-label SKUs walled off from the public catalogue so contract accounts never see their pricing exposed
  • Reorder lists and saved carts built for MRO and race-shop buyers who repurchase the same consumables on a fixed cycle
  • ERP and 3PL integration through documented middleware with retry logic and a reconciliation report, not a nightly CSV nobody watches

In this metro a Plus discussion almost never starts with traffic. It starts with a supplier who has forty accounts on individually negotiated pricing, terms of net 30 or net 60 depending on how long the relationship has run, and an inside sales team keying orders that arrive by email and fax. Shopify's native B2B — company profiles, price lists, payment terms, quantity rules, self-serve reordering — replaces most of that without a second store or a bolted-on portal. That is the piece of Plus a Piedmont manufacturer actually buys.

The second driver is pricing logic that a stock cart cannot express. Break pricing by quantity on a fastener line. A performance shop's dealer tier that stacks differently on hard parts than on apparel. A mill selling by the dozen to accounts and by the unit to consumers off the same inventory. We write those as Shopify Functions so the rules run server-side instead of being approximated by three stacked apps that argue with each other in the cart and add three hundred kilobytes to every page load.

Headless we will talk you out of more often than into. The case that genuinely earns Hydrogen here is a very large fitment or spec catalogue where faceted search across hundreds of thousands of application rows is the product experience, and even then we will price the alternative — a well-built Liquid theme with a proper search service behind it — and tell you which one we would choose with our own money. A finance-trained founder in this city can smell a proposal that exists to be interesting rather than useful.

One adminDTC and wholesale run off a single catalogue and inventory, not two stores
Server-side rulespricing and shipping logic written as Functions rather than stacked apps
Rehearsed cutoverERP and 3PL connections tested against real orders in staging first
Local context

Wholesale is not a legacy channel here — it is the balance sheet

The mistake outside agencies make with Charlotte manufacturers is treating the wholesale book as something to be migrated away from. Along the I-85 corridor through Gastonia, Kannapolis and up to Hickory, the contract and programme business is what pays the plant, and the direct channel is a margin experiment sitting on top of it. So the Plus build has to protect the older business while the newer one is proved out: separated catalogues so a programme SKU never appears publicly, price lists that mirror what the account already agreed on paper, terms and credit limits carried across from the ERP rather than re-negotiated inside a web project, and reorder lists that let a buyer at a retail chain rebuy a fifty-line order in two minutes instead of emailing a rep. The same holds for the industrial and MRO suppliers feeding the racing shops north of the city, where a shop manager reorders the same consumables every fortnight and the winning feature is a saved list, not a hero banner.

Scope

What Plus & Headless includes

The same standard of work we run for every client — applied to a Charlotte brand’s realities.

Full service detail
01

Checkout Extensibility Build

Checkout UI extensions for trust content, delivery choice, gifting and post-purchase upsell. Native, upgrade-safe, and no longer dependent on checkout.liquid.

02

Shopify Functions

Custom discount, delivery and payment-method logic written as Functions. Volume tiers, bundle pricing and B2B rules run server-side instead of via three stacked apps.

03

B2B on Shopify

Company profiles, price lists, payment terms, quantity rules and a self-serve reorder portal. Wholesale and DTC on one catalogue, one inventory, one admin.

04

Shopify Markets & Localisation

Multi-currency, multi-language, market-specific catalogues, domain routing and correct hreflang. Expansion without a store-per-country sprawl.

05

Headless Hydrogen Storefront

Hydrogen on Oxygen with the Storefront API, edge caching and streaming SSR. We build this only when the performance or content case is real, and we say so when it isn't.

06

ERP, PIM & 3PL Integration

NetSuite, Business Central, Akeneo or a 3PL wired in through a documented middleware layer with retry logic, error alerting and a reconciliation report.

Scoped and quoted for your Charlotte store

We do not work off a rate card. Every Charlotte engagement starts with a fixed statement of work — named deliverables, named dates, one number — written after we have looked at your store, not before. If a smaller first step would serve you better, we will say so.

Get this scoped
How it runs

From kickoff to results

01

Technical Discovery

We map your systems, order flows and edge cases end to end, then document where data breaks today. Output is an architecture diagram you can hand to any engineer.

02

Solution Design

Native-versus-custom decision for every requirement, with cost and maintenance load attached. Plenty of requests get answered with a $0 native setting.

03

Build in Sprints

Two-week sprints in a dev store with a staged demo at the end of each. You see working software every fortnight, not a status deck.

04

Load & Failure Testing

Peak-traffic simulation, payment-failure paths, partial-sync recovery and a rollback plan. We break it in staging so BFCM doesn't break it live.

05

Launch & Enablement

Phased rollout, monitoring dashboards and training for ops and finance. Every custom component ships with a README and a named owner.

Proof

Plus & Headless results

Anonymised under NDA. Figures pulled from the client’s own analytics.

Supplements (Subscription DTC)

~$4.2M/yr, 60% subscription revenue, 22 SKUs, US · Shopify Plus (Recharge, Klaviyo)

Monthly subscription churn hit 9.4% and the cancel flow was a single button on a hosted page nobody had touched in three years. Support processed 340 subscription changes a month by hand because customers could not do it themselves. The named constraint: no forced logins. The brand refused to gate account access behind a password reset, which ruled out every off-the-shelf portal.

9.4% → 6.1%monthly subscription churnheld for five consecutive months, not a single-month dip
+34%12-month customer LTV$187 to $251 on the subscriber cohort
19% → 38%of revenue from email + SMScategory benchmark for a healthy program is 25-40%
-71%subscription support tickets340/mo to 98/mo after the self-serve portal launched
Engagement Subscription engineering + retention retainerTimeframe 9 months

Home Goods & Furniture

~$11M/yr, 2,300 SKUs, configurable upholstery, US · Shopify Plus + Hydrogen storefront (Oxygen)

Fabric, leg and size options turned 2,300 SKUs into more than 40,000 variant permutations, and the Liquid theme rendered a configurable PDP in 6.9 seconds on mobile. Collection filtering ran client-side, so 40% of shoppers left before the first product painted. The named constraint: the ERP stayed. It was the single source of truth for stock and lead times and was not up for replacement.

6.9s → 1.4smobile LCP75th-percentile field data on configurable PDPs
+64%CVR on configurable products0.44% to 0.72%. Sitewide conversion rate rose 23%
+52%organic sessionsserver-rendered facets made 1,900 filter combinations indexable for the first time
+$2.4Mincremental annualized revenuemonth-8 run rate vs. the pre-build baseline
Engagement Paid growth audit → headless buildTimeframe 8 months (6-week audit, 6-month build)
In their words

Clients on this work

Reorder time 20 min → 3 min

“We sell wholesale into about 400 accounts and were still taking reorders by email like it was 2009. They built the B2B catalog on Shopify with net-30 terms and per-account price lists, and moved our whole rep team onto it in one week. Average reorder went from roughly 20 minutes of back-and-forth to under three.”

Director of WholesaleFood & beverage brand, ~$22M/yr · Dallas, TX
Verified client, 2025
LCP 4.1s → 1.3s

“A Hydrogen build plus a NetSuite sync that our own team had failed at twice. Inventory finally matches between the warehouse and the storefront, which sounds boring and is the most valuable thing anyone has done for us this year. LCP went from 4.1s to 1.3s. The honest part: the first six weeks felt slow and I genuinely wasn't sure we'd picked right — it only clicked once we moved to a standing Thursday call with the engineers instead of account-manager summaries.”

CTOJewelry brand, ~$18M/yr · New York, NY
Verified client, 2026
FAQ

Plus & Headless in Charlotte — your questions

Yes. Each company gets a catalogue and price list attached to it, so the buyer signs in and sees their own numbers with no manual quoting. Volume breaks and pack rules sit on top as Functions where the pricing is more complicated than a percentage. The part that takes the time is not the setup — it is reconciling what your ERP thinks each account pays with what your rep actually agreed.

Payment terms are native to B2B on Shopify, so an approved company can check out on terms while a new account pays by card. Credit limits and terms length are set per company and can be synced from your accounting system so the store never extends credit your finance team has not approved. Orders on terms still flow through the same fulfilment path as everything else, which is usually the real win for the warehouse.

Sometimes, and the deciding factor is search rather than page speed. If your catalogue runs to hundreds of thousands of application rows and the buying experience is essentially a faceted query, a headless front end over a dedicated search index can be materially better. If it is twenty thousand SKUs with sensible filters, a well-built Liquid theme gets you the same outcome for a fraction of the cost and complexity, and we will say so.

No, and we would push back on anyone who tells you otherwise mid-project. We integrate with what you run — Business Central, NetSuite, or the older system a Piedmont plant has been on for fifteen years — through a middleware layer that maps fields explicitly, retries failed syncs and alerts a human when something drifts. The rule we hold is that inventory and pricing have one source of truth and the store is not it.

Usually not. A well-built Liquid theme hits sub-2s LCP and costs a fraction to run. Headless earns its keep when you need a custom front-end framework, a heavy CMS-driven content layer, or interactive product configuration Liquid cannot serve. We will talk you out of it if the numbers don't hold.

No. Shopify has retired it in favour of checkout extensibility, and anything still running on it is on borrowed time. We migrate custom checkout logic into checkout UI extensions and Functions, which survive platform upgrades instead of blocking them.

For most mid-market brands, yes. Company accounts, per-company price lists, net payment terms and quantity rules cover the majority of wholesale workflows natively. Where it falls short is complex quoting and contract pricing, which we handle with Functions or a light custom app.
Next step

Plus & Headless for your Charlotte brand.

Thirty minutes with the strategist who would actually run your account. We screen-share your store, read your data live, and tell you the three highest-value things we can see from the outside.

Shopify or Shopify Plus stores doing $150k/mo or moreFounder, CEO or eCommerce lead on the callNo deck and no pitch — we open your store instead

Prefer to write it out? [email protected] gets a real reply the same business day, Mon-Fri, 9am-6pm MT.