App Stack Audit & Management
Every app scored on cost, script weight, overlap and actual usage. We remove what is redundant and own the relationship with what stays.
Riverside, CA
Shopify Apps & Ongoing Growth Support in Riverside, CA
Ongoing Shopify support for Inland Empire merchants whose store is wired into a warehouse, a 3PL and a wholesale book that all have to keep running.
Delivered remotely for brands across Riverside and California.
Scale · Riverside
Why Riverside brands come to us for this
- App stack scored on cost, script weight, overlap and real usage, with duplicate inventory syncs found and removed
- Shopify Functions replacing stacked pricing and shipping apps for case packs, tiers and freight-only methods
- Integration monitoring on WMS, 3PL and ERP jobs, so a stalled queue is caught before the warehouse notices
- Change freezes agreed around import peak and your heaviest outbound weeks
- Mountain Time cover means we are working before the Pacific warehouse day starts
Distributor and parts stores accumulate apps faster than most, because every operational gap gets solved with a subscription. A freight rating app, a fitment app, a B2B pricing app, a bulk order form, an inventory sync, a second inventory sync nobody switched off, a product feed tool doing what a proper metafield schema should be doing. The result is a monthly bill that nobody has audited, a theme carrying a dozen script injections, and overlapping tools quietly disagreeing about stock. We score every app on cost, script weight, overlap and actual usage, remove what is redundant, and take ownership of the relationships with what remains.
What replaces them is often smaller than expected. Shopify Functions handle case-pack minimums, tier and pallet pricing and delivery-method restrictions natively. A small private app can do a warehouse sync more reliably than a generic connector, with retry logic and alerting you can see. The test is straightforward: if a subscription stack is more expensive or slower than owning the code, own the code — and if it is not, keep paying for the app and stop paying us to rebuild it.
Then the ongoing work. A ranked backlog with an agreed sprint capacity so a fixed number of improvements ship each month rather than everything queuing behind whatever broke that week. Quarterly Core Web Vitals review and dead-code removal, because catalogue-scale stores degrade steadily as sections and scripts accumulate. Regression testing against Shopify platform releases. And a named Slack channel with defined response times, because a checkout fault on a store that also feeds a pick line is not a next-week ticket.
Local context
Support that understands peak season starts at the port
Retainer work here has to respect an operational calendar rather than a marketing one. The import peak that runs through the second half of the year puts pressure on receiving, inventory accuracy and outbound volume at exactly the moment nobody wants a theme deploy, so we freeze non-essential changes through your busiest weeks and front-load the work that has to land beforehand. Cover matters too: your warehouse day starts early Pacific time, and Mountain Time means we are already at desks when it does, so a sync failure discovered at the start of a shift is not waiting until mid-morning for a response. And because so much of the region runs on 3PL and WMS connections, most of what we monitor is not the storefront at all — it is whether orders are flowing, whether inventory has stopped syncing, and whether a failed job is silently building a queue that nobody will notice until the trucks are late.
Scope
What Apps & Support includes
The same standard of work we run for every client — applied to a Riverside brand’s realities.
Full service detailCustom App & Function Development
Private apps, Shopify Functions and admin extensions built when a subscription stack is more expensive or slower than owning the code.
Theme Maintenance & Speed
Quarterly Core Web Vitals review, dead-code removal, dependency updates and regression testing against Shopify's platform releases.
Priority Bug Support
Named Slack channel with defined response times: two business hours for revenue-blocking issues, one business day for everything else.
Monthly Optimisation Workstream
A ranked backlog of improvements, features and experiments, with an agreed sprint capacity so a fixed number of items ship every month.
Quarterly Roadmap Review
A session on what shipped, what it moved, and what the next quarter should target. Priorities get reset against your commercial plan, not a fixed contract scope.
Scoped and quoted for your Riverside store
We do not work off a rate card. Every Riverside engagement starts with a fixed statement of work — named deliverables, named dates, one number — written after we have looked at your store, not before. If a smaller first step would serve you better, we will say so.
Get this scopedHow it runs
From kickoff to results
Store Health Check
App stack, theme code, speed, integrations and open bug list documented in the first two weeks. You get the findings whether you continue or not.
Stabilise
Redundant apps removed, urgent bugs cleared, monitoring and staging environments set up. Usually pays for a chunk of the first quarter in cancelled subscriptions.
Backlog & Cadence
A shared, ranked backlog and a fixed sprint rhythm. You always know what is in flight, what is next, and what capacity is left.
Ship Monthly
Two-week sprints with a demo and changelog at the end of each. Work is visible in your own board, not hidden in an agency system.
Review & Reprioritise
Monthly reporting on what shipped and what it moved, then a quarterly reset of priorities against your commercial goals.
Proof
Apps & Support results
Anonymised under NDA. Figures pulled from the client’s own analytics.
Supplements (Subscription DTC)
~$4.2M/yr, 60% subscription revenue, 22 SKUs, US · Shopify Plus (Recharge, Klaviyo)
Monthly subscription churn hit 9.4% and the cancel flow was a single button on a hosted page nobody had touched in three years. Support processed 340 subscription changes a month by hand because customers could not do it themselves. The named constraint: no forced logins. The brand refused to gate account access behind a password reset, which ruled out every off-the-shelf portal.
9.4% → 6.1%monthly subscription churnheld for five consecutive months, not a single-month dip
+34%12-month customer LTV$187 to $251 on the subscriber cohort
19% → 38%of revenue from email + SMScategory benchmark for a healthy program is 25-40%
-71%subscription support tickets340/mo to 98/mo after the self-serve portal launched
Outdoor & Sports Gear
~$7M/yr, 480 SKUs, US + EU via Shopify Markets · Shopify Plus (Shopify Markets, 3 regions)
Paid social carried 81% of revenue and CAC had climbed 44% in eighteen months. Organic sat at 2,100 sessions a month against category competitors doing ten times that, and the EU storefront duplicated the US catalogue with no hreflang at all. The named constraint: three national retailers own the head terms with link profiles this brand could not match in a year, so the plan had to win on query depth instead of authority.
+186%organic sessions2,100 to 6,000/mo, branded queries excluded
+21%conversion rate on organic traffic1.9% to 2.3% after the collection and PDP work landed
$61 → $45blended CACorganic share of revenue went from 8% to 24%
+38%revenue year over yearwith paid media spend down 12%
In their words
Clients on this work
$1,900/mo of app spend cancelled
“First month they cancelled eleven apps we were still paying for, just under $1,900 a month, which covered more than half the retainer before they shipped a line of code. The backlog lives in our own board and we rank it together — it is not a bucket of hours that quietly evaporates. Two years in and I have never had to chase a bug fix twice. We are twenty minutes from their office and they still turn up in person for the quarterly, which I appreciated more than I expected to.”
OwnerSporting goods brand, ~$4M/yr · Albuquerque, NM
Verified client, 2025FAQ
Apps & Support in Riverside — your questions
Almost always, and it is one of the first things we look for. Two systems writing to the same inventory levels produce race conditions where the correct number is overwritten by a stale one, which shows up as intermittent oversells nobody can reproduce. The fix is deciding which system owns inventory truth per location, switching the other to read-only or removing it, and then monitoring the sync job so failures alert rather than accumulate.
Yes, and for most Inland Empire merchants that is where the retainer earns its value. Freight rating rules, dimensional data hygiene, price list maintenance and company profile changes are ongoing operational work, not one-time build tasks. We keep them in the same backlog as theme and CRO work so the priorities compete honestly against each other rather than living in separate queues.
By deciding well in advance what must ship before the freeze and what waits until after. Anything touching checkout, shipping rates or inventory sync lands early with time to observe it under real traffic, and during peak we restrict work to monitoring, urgent fixes and merchandising changes your team requests. Deploying a structural change in the middle of the heaviest outbound week is a risk with no upside.
Regularly, and it tends to work well when the boundary is explicit. Typically your team owns anything touching the ERP or WMS internals and we own the Shopify side and the integration layer between them, with a shared backlog and agreed conventions for branches, code review and deploys. What we ask for is one decision-maker on your side, because split ownership without a tiebreaker is what stalls integration projects.
A named developer and strategist, an agreed sprint capacity, priority bug support, app stack management and monthly reporting. Capacity is set in hours per month and rolls over one month if unused. Anything outside scope gets quoted separately before work starts.
Three months, then rolling with thirty days' notice. The three months exists because the first month is mostly stabilisation and you would not see the benefit of the arrangement inside a shorter window. We do not do twelve-month lock-ins.
When the subscription cost exceeds roughly $500 a month, when the app injects scripts that hurt Core Web Vitals, or when you need logic no vendor offers. Below that threshold, buying is almost always the right answer and we will say so.
Next step
Apps & Support for your Riverside brand.
Thirty minutes with the strategist who would actually run your account. We screen-share your store, read your data live, and tell you the three highest-value things we can see from the outside.
Shopify or Shopify Plus stores doing $150k/mo or moreFounder, CEO or eCommerce lead on the callNo deck and no pitch — we open your store instead
Prefer to write it out? [email protected] gets a real reply the same business day, Mon-Fri, 9am-6pm MT.