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Austin, TX

Marketplace Management in Austin, TX

For a consumable brand the marketplace question is not reach, it is ownership of the reorder — and Subscribe & Save is a retention programme built to make that reorder Amazon's rather than yours.

Delivered remotely for brands across Austin and Texas.

Grow · Austin

Why Austin brands come to us for this

  • Channel pack strategy set deliberately — trial and singles on the marketplace, multipacks and subscription on your own store
  • Supplement and ingestible listings prepared with the documentation and label compliance the category requires before launch
  • Expiry-dated inventory planned against receiving and removal rules so a co-packer run does not become stranded stock
  • Liquid and heavy SKUs modelled on weight-based fulfilment cost before they are listed, not after the first fee report
  • Advertising targets set from contribution per unit after fees, so a flattering ACoS never hides a loss-making order

Everything about an Austin consumables business is built around the second order. The bundle architecture, the cadence, the post-purchase sequence, the subscription discount — all of it exists to make repeat automatic. A marketplace inverts that. The platform runs its own replenishment programme, funds part of the discount out of your margin, keeps the customer record, and is under no obligation to tell you anything useful about who is subscribing or why they stopped.

That is not a reason to stay off. It is a reason to decide, in writing, what each channel is for. Trial sizes, singles and discovery packs go where discovery happens. Multipacks, variety subscriptions, flavour drops, refill programmes and anything that rewards a customer for coming back stay on your Shopify store, priced and packed so the comparison never invites a switch. Then advertising is judged on contribution per unit after referral and fulfilment, because a supplement at a category-average ACoS target is frequently losing money on every order it wins.

The category also carries compliance weight most sellers underestimate. Supplements and ingestibles need documentation before a listing goes live, structure-function language gets suppressed the moment it reads as a disease claim, and expiry-dated inventory has its own receiving and removal rules that a co-packer's production schedule has to be planned around. We handle that as catalogue operations, not as an afterthought when a listing goes dark.

Trial vs refillPack sizes split by channel so the marketplace does not sell your subscription for you
Expiry-awareShelf life tracked against inbound and removal windows for every dated SKU
Per unitContribution modelled per unit after referral, fulfilment and returns before any target is agreed
Local context

The channel decision an Austin brand actually has to make

Three demand sources collide here in a way they do not in most cities. A natural-grocery placement creates trial. An activation weekend in March or October puts the product in thousands of out-of-town hands at once. And distributors move stock that occasionally reappears online at prices you never set. All three generate search on a marketplace within days, and whoever owns that listing collects it — which is usually a diverter unless you got there first. So we treat listing ownership as defensive infrastructure, then keep the economics honest about what this metro actually makes. Beverages and liquids are heavy and low in value density, so referral fee plus weight-based fulfilment plus a return rate can wipe the item out entirely, and the answer is often larger packs, seller-fulfilled, or simply not that SKU. Powders and capsules travel far better. Summer adds the same constraint your own store already has: shipping windows, heat exposure and the fact that a fulfilment network will happily keep selling a meltable through August.

Scope

What Marketplace Channel includes

The same standard of work we run for every client — applied to a Austin brand’s realities.

Full service detail
01

Catalogue & Listing Rebuild

Titles, bullets, backend search terms, variation parentage and category nodes rebuilt across Amazon Seller or Vendor Central, TikTok Shop and Walmart. Suppressions and stranded inventory fixed at the cause, not resubmitted.

02

Brand Registry, A+ & Brand Story

Brand Registry enrolment, A+ and Premium A+ modules, Brand Story and Storefront pages built to each platform's image and copy specs. Produced inside this service because the formats are fixed.

03

Sponsored Products, Brands & Display

Campaigns split by intent and margin band, converting search terms promoted to exact, negatives maintained weekly, and targets set from contribution margin instead of a category average.

04

Fulfilment & Fee Economics

FBA against FBM modelled per SKU on size tier, storage, return rate and reimbursement recovery. Some products should never enter a fulfilment centre, and we name which of yours.

05

TikTok Shop & Creator Seeding

Catalogue sync, listing compliance, sample seeding to affiliates, and live and video commerce, run as a mechanic of this channel rather than as a separate affiliate programme.

06

Channel Strategy & the Route Back

SKU allocation, MAP and pricing alignment, marketplace-only bundles and pack sizes, plus the permitted paths home: package inserts, Brand Registry tools and platform-allowed follow-up.

Scoped and quoted for your Austin store

We do not work off a rate card. Every Austin engagement starts with a fixed statement of work — named deliverables, named dates, one number — written after we have looked at your store, not before. If a smaller first step would serve you better, we will say so.

Get this scoped
How it runs

From kickoff to results

01

Account & Catalogue Audit

Listing quality, suppressions, buy-box history, variation structure, the fee and returns reports and ninety days of search terms. You get the findings whether you hire us or not.

02

Fix the Listings

Parentage, titles, backend terms, imagery and A+ rebuilt before any spend moves. Advertising a listing that converts badly buys traffic for whoever else is in the carousel.

03

Draw the Channel Lines

Which SKUs sell where, at what price, in what pack size, agreed with you in writing. The marketplace should not be bidding against your own store for the same order.

04

Advertise to Margin

Sponsored campaigns rebuilt by intent and margin band, with ACoS and TACoS targets derived from contribution per unit after referral, fulfilment and return costs.

05

Compound & Route Back

Weekly search-term mining, monthly fee and reimbursement review, and the insert and registry mechanics that give a marketplace buyer a reason to reorder on your site.

FAQ

Marketplace Channel in Austin — your questions

It will if you let the two compete on the same product at the same size. The discount comes out of your margin, the customer belongs to the platform, and you lose the skip, swap and cadence controls that keep your own programme alive past the second renewal. The workable arrangement is separation: the marketplace sells trial and single units, your store sells the multipack, the variety subscription and the refill, and the pricing is built so switching is not the obvious move.

More than most founders expect. Category approval typically requires product documentation and evidence that manufacturing and labelling meet the platform's requirements, and the listing copy itself has to stay on the correct side of the line between describing a product and implying it treats something. Ingredient panels, serving information and label imagery all have to agree with each other. Getting this right before launch is far cheaper than appealing a suppression on a bestseller mid-quarter.

Frequently not, and we would rather say so than take the account fee. Liquids are heavy relative to their price, so weight-based fulfilment, the referral fee and a leakage-driven return rate can consume the whole contribution on a single unit. Where the channel does work it is usually a larger pack, a shelf-stable concentrate or powder version, or seller-fulfilled from your own 3PL. We model it per SKU against your real freight costs before anything is listed.

It works because the physical steps are already outsourced. ConversionEX operates from one office in Albuquerque and nowhere else, and this channel is catalogue, advertising and fee analysis — none of which needs a desk in Austin. Your co-packer and 3PL keep doing the shipping, we keep the listings, campaigns and margin model, and the single hour between Mountain and Central means production and inbound decisions get made the same day rather than the next one.

It can, and that is the failure mode we manage against rather than pretend away. Marketplaces are rented shelf space: the platform owns the shopper, sets the fees and can change both without asking. We use them for the thing they are genuinely good at, which is putting your product in front of people who have never heard of you, then arrange pack sizes, bundles and pricing so the reorder has a reason to happen on your own store.

Not directly, and treat anyone who promises it as a liability. Amazon does not give sellers the buyer's email address, and mining order reports to build a marketing list breaks their terms. The legitimate routes are package inserts offering registration, warranty or a refill incentive, Brand Registry tools such as Customer Engagement and Brand Tailored Promotions that reach your followers inside Amazon, and Buy with Prime on your own storefront where the economics hold. Slower, and it survives an audit.

Google and Meta buy traffic for a store you control. A marketplace is a sales channel with its own search engine, its own ad auction, its own fulfilment network and its own fee schedule. The reporting never reconciles with your Shopify numbers, the failure modes are suppression and buy-box loss rather than creative fatigue, and nothing means anything until the unit economics are modelled after fees.
Next step

Marketplace Channel for your Austin brand.

Thirty minutes with the strategist who would actually run your account. We screen-share your store, read your data live, and tell you the three highest-value things we can see from the outside.

Shopify or Shopify Plus stores doing $150k/mo or moreFounder, CEO or eCommerce lead on the callNo deck and no pitch — we open your store instead

Prefer to write it out? [email protected] gets a real reply the same business day, Mon-Fri, 9am-6pm MT.