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Philadelphia, PA

Shopify Store Design & Development in Philadelphia, PA

Shopify storefronts for Philadelphia businesses whose shop, website and wholesale book are currently three different companies.

Delivered remotely for brands across Philadelphia and Pennsylvania.

Build · Philadelphia

Why Philadelphia brands come to us for this

  • Shopify POS and the online store built on one inventory and one customer record, so the weekly regular finally exists in your database
  • Made-to-order and limited-run products built with honest lead times on the page, the way Kensington and Bok studio brands actually produce
  • Case-pack and single-unit purchase paths from the same catalogue, for makers selling to shops and to people at once
  • Provenance as structured content — maker, batch, production location — rendered on PDPs and feeds, not buried in an About page
  • Cutover scheduled around corridor peaks and holiday market season rather than a generic launch window

The typical build brief we get from a Philadelphia corridor business is not really a design brief. A store on Frankford Avenue or East Passyunk has a counter that works, a following that shows up in person, and a website a cousin set up in 2019 that nobody trusts enough to point customers at. The design conversation is the easy half. The build is mostly about deciding what the website is for — a second register, a wholesale front door, a national shelf — and then making the templates serve that instead of decorating a homepage.

So we start with the catalogue and the counter. If you run Shopify POS, the theme has to reflect a shared inventory truth: what is on the shelf at 9th Street, what is at the co-packer, what is made to order with a real lead time printed on the page rather than apologised for in an email later. Products that exist in a case pack and a single unit need both paths built, because a Philadelphia maker almost always sells to a shop and to a person out of the same catalogue.

Then there is the storytelling, which here is unusually specific and unusually valuable. Buyers outside the city are buying a place as much as a product — a Kensington studio, a market stall that has been in one family for three generations, a Bok building workshop. Generic DTC templates flatten all of that into a hero image and a lifestyle grid. We build provenance into the templates as structured content — production location, maker, batch, lead time — so it renders on the product page, on collections and in the feeds instead of living in one About page nobody reads.

One inventoryPOS and web share stock and customer records from launch day
No dark periodthe counter keeps trading through the entire build and cutover
Editable themeshipping notices and banners changed by shop staff, not by a developer
Local context

A build scoped around a shop that never closes for it

Most Philadelphia clients cannot go dark for a rebuild, because the site and the register are becoming the same system and the register has customers in front of it. That changes how we sequence: POS location and inventory reconciliation happens before theme work, not after, so the launch does not become the first time anyone discovers the shelf and the database disagree. We schedule cutover away from the corridor's own peak — the run-up to holiday markets, a Fishtown First Friday, the stretch between Thanksgiving and New Year when a Rittenhouse Row shop does a disproportionate share of its year — and we hand over a theme your counter staff can actually change. If the person who can update a shipping notice is a developer in another time zone, the build has failed a Philadelphia business in a way it might not fail a pure DTC brand.

Scope

What Design & Build includes

The same standard of work we run for every client — applied to a Philadelphia brand’s realities.

Full service detail
01

Conversion-Led UX & Wireframes

Wireframes for home, collection, product, cart and checkout drawn from your own session recordings, site-search logs and support tickets. Not a template library.

02

Custom Online Store 2.0 Theme

A bespoke theme in clean, commented Liquid with modular sections your team can rearrange themselves. Zero dependency on page-builder apps.

03

Merchandising & Navigation System

Collection architecture, filtering, badging and cross-sell rules mapped to how your catalogue actually sells. Bestsellers surface; dead stock stops eating grid space.

04

Speed Budget & Core Web Vitals

Image pipeline, third-party script audit and app cleanup enforced against a hard budget: LCP under 2.5s on 4G mobile, CLS under 0.1, INP under 200ms.

05

Catalogue & Content Load

Products, variants, metafields, collection copy and redirects loaded and QA'd in a dev store before cutover. You review a real store, not a Figma file.

06

Launch, Handover & Documentation

Loom walkthroughs, a written theme guide and 30 days of post-launch fixes included. Your team owns the store from day one.

Scoped and quoted for your Philadelphia store

We do not work off a rate card. Every Philadelphia engagement starts with a fixed statement of work — named deliverables, named dates, one number — written after we have looked at your store, not before. If a smaller first step would serve you better, we will say so.

Get this scoped
How it runs

From kickoff to results

01

Discovery & Data Pull

Two weeks inside your analytics, heatmaps, site search and support inbox. We leave with a ranked list of what is currently costing you revenue.

02

Architecture & Wireframes

Sitemap, template inventory and grey-box wireframes for every page type. Signed off before a single pixel gets designed.

03

Design System

Figma component library, type scale and every awkward state: empty cart, sold out, pre-order, bundle, back-in-stock, subscription upsell.

04

Build & QA

Liquid development in a dev store, tested on real devices and against your live app stack. Accessibility checked to WCAG 2.1 AA.

05

Launch & Measure

Redirect map, tracking validation, DNS cutover on a low-traffic window. Then 30 days of monitoring against the pre-launch baseline.

Proof

Design & Build results

Anonymised under NDA. Figures pulled from the client’s own analytics.

Performance Apparel (DTC)

~$6M/yr DTC, 900+ SKUs across size and colour variants, US · Shopify Plus

Returns ran at 31% and refund cost consumed the entire paid media margin. One size chart image served 40 different fits, and 62% of add-to-carts started on a collection page that never showed variant availability. The named constraint: no new product photography budget, so every fix had to come out of the existing asset library and the review corpus.

+29%sitewide conversion rate1.71% to 2.21%, five-month average
+14%average order value$84 to $96 once the threshold bar and cross-sell shipped
31% → 22%return ratenine-point drop, roughly $310k/yr in recovered margin
1.9x → 2.4xblended MERwith paid spend held flat throughout
Engagement Conversion-led rebuild + paid mediaTimeframe 5 months

Home Goods & Furniture

~$11M/yr, 2,300 SKUs, configurable upholstery, US · Shopify Plus + Hydrogen storefront (Oxygen)

Fabric, leg and size options turned 2,300 SKUs into more than 40,000 variant permutations, and the Liquid theme rendered a configurable PDP in 6.9 seconds on mobile. Collection filtering ran client-side, so 40% of shoppers left before the first product painted. The named constraint: the ERP stayed. It was the single source of truth for stock and lead times and was not up for replacement.

6.9s → 1.4smobile LCP75th-percentile field data on configurable PDPs
+64%CVR on configurable products0.44% to 0.72%. Sitewide conversion rate rose 23%
+52%organic sessionsserver-rendered facets made 1,900 filter combinations indexable for the first time
+$2.4Mincremental annualized revenuemonth-8 run rate vs. the pre-build baseline
Engagement Paid growth audit → headless buildTimeframe 8 months (6-week audit, 6-month build)
In their words

Clients on this work

AOV $58 → $79

“Full rebuild in 11 weeks, launched two days before Black Friday, which was an aggressive ask and probably a stupid one on my part. They pushed back hard on three homepage ideas I was attached to and were right about all three. AOV went from $58 to $79, mostly off the bundle builder they put on the product page.”

CEOHome fragrance brand, ~$6M/yr · Phoenix, AZ
Verified via Shopify Partner referral
FAQ

Design & Build in Philadelphia — your questions

It touches the data underneath it, which is the part that matters. Before any theme work we reconcile locations, stock counts and the product structure so the shelf and the database agree, and we make sure online orders draw from the right location rather than quietly overselling the shop floor. The register workflow your staff use day to day stays familiar; what changes is that the website stops being a separate business with its own numbers.

By putting the lead time in front of the money instead of behind it. We build production windows into the product page and into the cart, so a four-week piece says four weeks before anyone pays, and the confirmation email repeats it. For studios in Kensington or the Bok building running small batches, we also build waitlist and made-to-order inventory logic so a sell-out becomes a captured email rather than a dead end.

The character, yes — the layout, no. A corridor shop works because of density, browsing and a person behind the counter, and copying that literally online produces a cluttered page that converts badly. We keep what is genuinely yours: the photography, the voice, the provenance, the reason people walk past three other shops to get to yours. Then we structure navigation and merchandising around how people actually buy on a phone.

Usually not, and we will not invent a local office to suggest otherwise — ConversionEX works from one office in Albuquerque, New Mexico and serves Philadelphia remotely on Mountain Time. Where a trip earns its keep is photography and POS work: a shop, a studio floor and a stock room are much faster to understand in person. We scope that as a deliberate visit rather than pretending to be down the street.

Eight to twelve weeks for most brands, from kickoff to live. A single-catalogue store with clean product data lands closer to eight. Add subscriptions, B2B, or a multi-market rollout and you are looking at fourteen to eighteen. We give you a dated Gantt in week one and update it weekly.

We build on Shopify's Dawn reference theme and replace the sections we need. That gives you Shopify's own performance and accessibility baseline plus a codebase that survives platform updates. Premium themes carry code you will never use and cannot safely delete.

That is the point. Every content block is a native theme section with a schema your merchandiser can configure in the theme editor. You get a written guide and recorded walkthroughs. If you still need us for a homepage change, we built it wrong.
Next step

Design & Build for your Philadelphia brand.

Thirty minutes with the strategist who would actually run your account. We screen-share your store, read your data live, and tell you the three highest-value things we can see from the outside.

Shopify or Shopify Plus stores doing $150k/mo or moreFounder, CEO or eCommerce lead on the callNo deck and no pitch — we open your store instead

Prefer to write it out? [email protected] gets a real reply the same business day, Mon-Fri, 9am-6pm MT.